Warranty

All JTRDA paddle boards and kayaks, share warranty 3 years since receiving day. 

(Note: Pictures or videos are needed when processing compensation progress, thx for understanding)

1. Product defect as below will be replaced new one or refund directly

01

Center handle fall off

Center handle fall off means lift function fail, it's unacceptable.

02

Air leakage

Air leakage from side rail or valve in slow or fast speed is unacceptable, sealing should be repeatedly test before shipping, it's about customer safety and product life.

(Note: if leakage from air valve, can use wrench tighten the valve in repair kit)

03

Blow up

SUP blow up normally happened on over inflation pressure or high temperature grilling on ground. so pls use your paddle board properly.

04

Large glue open

Large glue open on side rail or on EVA is unacceptable

05

Abnormal bending

Paddle board in abnormal bending or twist is unacceptable.

2. Product defect as below can be DIY repaired

01

EVA bubble

EVA bubble can be punctured with a needle, notice: Do not damage the board body in case air leakage.

02

Small glue open

Small glue open as right picture shows, can be repaired by glue tube in repair kit.

Button label

3. Product defect as below need negototiate

01

Gravity center wrong

If center handle do not in gravity center, it may caused board head or tail touch the ground.

02

Print damage

Print boards easily scratch during production or using, so adopt more material original color is the best choice.

4. Accessories broken

① Accessory replaceable part broken, send new replaced part instead directly.

② Accessory un-replaceable, send new accessory replaced directly.

We always stand behind customer

We hope our customer never met problem as above shows, but if happened, we will always do our best to solve it, to be a valuable and trusted Brand/Supplier.

- JTRDA Team